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Customers

We work with organisations across New Zealand and Australia where failure is not an option. Below are anonymised examples of how we partner, so you can see the scale, scope, and outcomes without naming clients.

Stories on this page

If your world looks similar (critical operations, regulatory pressure, or the need for one clear picture of risk and performance), we'd be glad to have a conversation.

“GKC are an integral and extremely important part of our observability team. They understand our business, our quirks, and know our environments inside out, back to front, and upside down. They are a trusted partner and a very safe pair of hands… with the bonus of being a fabulous bunch of people to work with.”

Brett Mansell, Delivery Lead, ACC

Government · 14+ years

Observability and operational insight at scale

Long-term partner · 14+ years · Observability and enterprise monitoring, integration, data pipelines, and ongoing managed and advisory services

We operate as an embedded partner, participating in regular operational forums with monitoring and integration teams. The engagement focuses on improving operational insight and performance through contextual data and expert guidance: faster issue identification, clearer visibility of customer experience, and stronger decision-making across operational performance and applications.

How we work with them

  • Single accountable commercial and technical leadership
  • Embedded technical lead from architecture through to operations
  • Structured service delivery with a clear operational cadence
  • Licence and vendor governance to support cost control

What we deliver

  • Incident and problem management; proactive issue identification
  • Platform governance, configuration and change management
  • Reporting, assurance and input to audit and risk activities
  • Training and coordination with other vendors and internal teams

We support the design, evolution and operation of their observability and monitoring platforms across multiple architectural generations, from initial implementation and re-architecture through to modernisation and cloud adoption. Our involvement spans platform strategy, engineering, migration, integration and day-to-day operational use.

Government · 10+ years, primary integration partner 6+ years

Security and resilience in highly regulated environments

Customer for 10+ years · Primary integration partner for 6+ years · Security and data collection platforms, SIEM, project build and BAU support, managed and advisory services

We partner as the primary integration partner for a self-hosted security platform, providing specialist expertise across deployed security and SIEM technologies. The engagement started with project-based delivery to establish and integrate the platform, then evolved into a hybrid build and BAU model. As the platform matures, the engagement transitions to a structured BAU support model: ongoing support, maintenance and advisory, while supporting the upskilling of internal resources so they can sustain operational capability and reduce reliance on project-based effort.

How we work with them

  • Embedded technical lead for coherent architecture and risk
  • Single services liaison and structured delivery governance
  • Resourcing that respects clearance and need-to-know
  • Clear path from proof-of-concept to implementation to BAU

What we deliver

  • End-to-end solution design and validation (including PoC)
  • Onboarding, normalisation and curation of security telemetry
  • Architecture review, upgrades and documentation for BAU handover
  • Training and coordination with internal teams and partners

Delivery runs within tightly controlled, highly secure environments, including segregation of duties, controlled access and need-to-know. We support design iterations, controlled upgrades and platform migrations so the solution stays secure, supportable and aligned with evolving operational requirements.

Airline · 6+ years, cloud migration and observability modernisation

Observability migration for a complex airline environment

Customer for 6+ years · Cloud migration and observability modernisation · Complex multi-team environment, legacy dashboards, migration planning, and ongoing platform evolution

We supported an airline moving from a complex on-premise observability environment to a cloud-based platform as part of a broader resilience and modernisation programme. The work was not a simple lift-and-shift. It involved multiple application teams, a large number of data sources, and an ageing environment that needed cleanup as part of the move. We worked closely with stakeholders to shape the design, plan the migration path, and make sure the resulting platform was more sustainable and easier to evolve.

How we work with them

  • Facilitated design workshops and documented the key design principles
  • Worked with application owners and internal teams throughout the migration
  • Provided practical guidance on the differences between the on-premise and cloud operating models
  • Coordinated with the platform vendor where specific connectivity and security requirements needed to be resolved

What we deliver

  • Migration planning and high-level solution design
  • Review and remediation of legacy dashboards and older platform components during the move
  • Design support for required on-premise components and supporting connectivity
  • Ongoing guidance as the customer simplifies and streamlines its observability estate

The migration reduced the operational burden of maintaining the older platform and created a clearer path for the customer’s broader cloud and observability roadmap.

Insurance · 10+ years, financial controls and continuous monitoring

Continuous monitoring for financial risk and operational control

Customer for 10+ years · Multi-phase delivery and ongoing evolution · Financial transaction monitoring, case management, controls development, and long-term support

We worked with an insurance provider that processes large volumes of financial transactions across multiple channels and teams. The customer needed stronger control over error, duplication, and fraud risk, along with clearer operational visibility across the underlying data. We designed and built a dedicated monitoring solution to support that need, then continued to enhance it over time as the customer’s requirements evolved.

How we work with them

  • Worked closely with finance stakeholders to understand data sources, control points, and areas of operational risk
  • Used a proof-of-concept phase to refine the design before production rollout
  • Delivered the platform in phases so capability could be introduced and expanded in a controlled way
  • Continued to support, enhance, and evolve the solution after initial implementation

What we deliver

  • Standalone monitoring platform for financial controls and operational visibility
  • Bespoke workflows and case-management capability tailored to the customer’s process requirements
  • Integration of data from multiple business systems and teams
  • Ongoing enhancement of dashboards, rules, workflows, and supporting environments over time

The result is a long-running platform that continues to support operational oversight, control monitoring, and risk visibility as the customer’s environment changes.

Recognise your organisation?

If you’re dealing with similar pressures (critical operations, regulatory expectations, or the need for one clear picture of risk and performance), we'd be glad to have a conversation.

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